Frequently Asked Questions
Everything you need to know about your favorite sheepskin boots and accessories.
Are your UGG boots made from genuine Australian sheepskin?
Yes, all our footwear is crafted using 100% premium, Grade-A Australian sheepskin to ensure maximum comfort, breathability, and durability.
How do I find the right size for my UGGs?
We recommend choosing your standard shoe size. Sheepskin naturally stretches and molds to your feet over time for a snug, custom fit. If you are between sizes, we suggest sizing down.
What is your return policy for online orders?
We offer a 30-day return policy on all unworn items in their original packaging. Please ensure the security tags remain attached to be eligible for a full refund or exchange.
How should I clean and maintain my boots?
To keep your UGGs looking new, avoid direct water contact. We recommend using a specialized sheepskin cleaner and conditioner, and always allow them to air dry away from direct heat or sunlight.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. Express shipping options are available at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.